Elastina Shipping & Returns
1. DELIVERY OF YOUR PRODUCTS (ADDRESSES IN THE UNITED KINGDOM, SPAIN, ITALY, FRANCE, GERMANY & THE NETHERLANDS)
1.1. http://www.elastina.co.uk will deliver the products to the delivery address you have given in the order form and with the delivery option you have selected. You will need to submit a separate order form for each delivery address should you wish for various products to be delivered to different addresses. Any delivery or shipment dates given by http://www.elastina.co.uk are estimates only and http://www.elastina.co.uk shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the dates given. The whole order may be delayed in the event that any or some of the products ordered are out of stock. In this circumstance, an estimate of the delay will be given by e-mail or post but delivery shall be made within 30 days as of the date indicated on the order confirmation by http://www.elastina.co.uk.
1.2. On delivery of the products title to and risk of loss in your products will be passed onto you.
1.3. Upon delivery of the products to the carrier http://www.elastina.co.uk will send you a confirmation of shipment by the e-mail provided on the order form.
2. DELIVERY OF YOUR PRODUCTS (WHERE CUSTOMER’S ADDRESS IS NOT UK MAINLAND, NI, IOM, SPAIN, ITALY, FRANCE, GERMANY & THE NETHERLANDS)
2.1. Ownership. All ownership, title and risk in the products will pass to you immediately at the point and time at which such products are placed at your disposal at our premises in the UK.
2.2. Delivery. You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the products to you.
[THIS SECTION NEEDS AMMENDING TO HOW YOU WANT THE POLICY TO BE FOR THE ADDRESSES ABOVE]
3. EXCHANGES, RETURNS AND REFUNDS
3.1. You may return the product to http://www.elastina.co.uk and obtain a refund of the price of the returned product if you contact us within 14 working days. The start of the 14 days is the day after the goods are delivered. The product must not have been opened or consumed.
You will have to pay the cost of returns. The refund will include the full value of both the product and the outbound shipping costs.
If a product is sold as part of a product combination (bundle) where other products are offered for free or discounted, the bundled product must at http://www.elastina.co.uk’s request be returned with the product purchased. If any free or discounted bundles products are not returned, http://www.elastina.co.uk reserves the right to raise an invoice for these products.
3.2 If a product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 8 below, please call http://www.elastina.co.uk on [PHONE NUMBER] between [OPENING TIMES]
3.3 If you have received the ordered product(s) and have simply changed your mind about purchasing it, you may return the product(s) for a refund and provided:
1. You inform http://www.elastina.co.uk within 14 working days from the day after the goods are delivered;
2. You have proof of purchase (order number / identification)
Please note that while the product(s) remain in your possession you are under a duty to ensure that the product(s) are kept safe and secure
3.4 Steps to Follow to Claim a Refund: (i) Cancellation can be exercised in writing either by emailing us at [EMAIL] or by writing to [ADDRESS]
(ii) whilst you are returning your product, you need to make sure you have:
1. Used appropriate packaging;
2. Clearly displayed the returns address;
3. Sealed the packaging securely.
4.1. http://www.elastina.co.uk- branded Product Warranty http://www.elastina.co.uk warrants the products as stated on the Web Site. Specific warranties may apply to certain Products as specified on the website. Should the product supplied by http://www.elastina.co.uk not comply with the applicable warranty we shall, unless provided otherwise in the applicable warranty, repair or replace the product or refund the purchase price upon return of the product. Except as expressly set out in these terms and conditions, fully permitted by law http://www.elastina.co.uk hereby disclaims any and all warranties, whether express or implied. The limited warranty set out above will not affect or prejudice your statutory rights.
4.2. Non http://www.elastina.co.uk -branded/Third-party Products For non http://www.elastina.co.uk branded products, all warranty claims, where relevant, are to be made in accordance with the terms and conditions of any standard manufacturer’s warranty which may be included with the products purchased. In relation to any existing manufacturer’s warranty, any warranty claims should be made first, either directly to the manufacturer or to http://www.elastina.co.uk by phone.
4.3. IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.
5. Elastina.co.uk’s LIABILITY
5.1. These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the products (and performance of telephone support and warranty services)
5.2. As set out at paragraph 4.3 below, there are no warranties, conditions or other terms that are binding on http://www.elastina.co.uk regarding the supply of products except as expressly stated in the contract.
5.3. Any warranty or other term arising out of, or in connection with the supply of products which might otherwise be implied into the contract by statute, common law, laws applicable in the country where you purchased the products (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, http://www.elastina.co.uk will not be responsible for ensuring that the products are suitable for your purposes.
5.4. Nothing in the contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
5.5. SUBJECT TO CLAUSE 9.4 http://www.elastina.co.uk WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE. http://www.elastina.co.uk MAXIMUM AGGREGATE LIABILITY UNDER THE CONTTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO http://www.elastina.co.uk IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.
5.6. This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 3.